Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipping to the USA is included in the price.

Canadian shipping prices are calculated at checkout and will vary by manufacturer, with some not shipping to Canada unfortunately.

Please note that OSG is not responsible for any duty charges that may be incurred.

Delivery times may vary depending on the product and time of day it is ordered, but most products should arrive within 5-10 business days.

We work with PayPal. You can use Visa, MasterCard, Discover, UnionPay or American Express cards that have a registered billing address to make PayPal payments or even pay with your bank account through them.


Most items carry a 15 day return period as long as all original tags are still on the product and it is returned in its original packaging. The only exceptions are any items marked as “Final Sale”, which still carry a manufacturer’s warranty but cannot be returned or exchanged at OSG unless received damaged or defective. Please read our Return Policy in the Terms and Conditions section for more details.

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